Support a virtual psychiatry and therapy team by coordinating prescriptions, lab requests, documentation, and client communications for patients receiving mental health care. This role focuses on administrative nursing operations rather than direct clinical care, helping keep medication workflows, records, and follow-up tasks organized and timely. You will work closely with nurse practitioners, RNs, pharmacies, laboratories, and clients in a remote, distributed care environment.
Key Responsibilities
- Manage incoming calls, emails, texts, and chats from pharmacies and clients related to prescriptions, prior authorizations, and labs.
- Troubleshoot e-prescription transmission issues and process pharmacy transfers, brand-to-generic changes, and other non-clinical medication requests.
- Track, document, and escalate missing prescriptions, refill needs, and symptom-related concerns to the RN or NP as appropriate.
- Coordinate administrative support for lab requests, including GeneSight testing, EKGs, and other external diagnostics.
- Upload lab results and incoming faxed documents to the EMR and route them to the appropriate provider.
- Prepare draft notes and organize records in the EMR to support medication refills and follow-up care.
- Process release of information requests and provide clients with treatment summaries or documentation when requested.
- Communicate with clients about prescription status, lab status, scheduling needs, and follow-up requirements.
Required
- 1-2 years of experience in a healthcare, pharmacy, or medical office support role.
- Familiarity with prescription workflows, pharmacy communication, and basic medical terminology.
- Experience working with electronic medical records (EMRs) and document management systems.
- Strong organizational and communication skills in a fast-paced environment.
- Comfort working in a remote or distributed care environment.
- Ability to reliably work U.S. Eastern Time (EST) hours.
- Access to a personal computer, stable high-speed internet, and a quiet, professional workspace.
Preferred
- Post-secondary coursework or certification in healthcare administration, medical office assisting, or a related field.
Benefits & Perks
- Remote, virtual work environment.
- Collaborative support role with nurse practitioners and RNs.
- Opportunity to support a high-touch, user-centric mental health care model.
- Access to established EMR and document management workflows.