This full-time RN role focuses on telephone triage for urology patients, using telecommunication tools to assess symptoms, answer clinical questions, and help determine appropriate next steps for care. The nurse also supports follow-up on test results, patient education, and care coordination for acute and chronically ill patients.
Key Responsibilities
- Conduct telephone-based nursing triage for urology patients with complex or potentially urgent concerns.
- Use approved protocols and evidence-based practice to assess symptoms, explain test results, and review medications.
- Coordinate scheduling and follow-up for test results, referrals, and other provider-directed care.
- Provide patient and family education to support self-management, advocacy, and navigation of the health care system.
- Document and communicate pertinent clinical information using computer and paper-based tools.
- Collaborate with providers, care teams, and other health services to support coordinated patient care.
- Participate in shared governance, peer review, professional practice activities, and ongoing professional development.
Required
- Graduation from an accredited School of Nursing.
- Current Registered Nurse (RN) license in the applicable state.
- Basic Cardiac Life Support (BCLS) certification.
- Two years of acute care nursing experience.
Preferred
- BSN degree.
- Acute care experience within the last 10 years.
- Previous telephone triage experience.
- Experience with health insurance and managed care concepts.
- ACLS, PALS, or PEARS certification may be required in select areas within one year.
Benefits & Perks
- Full-time schedule with Monday-Friday hours.
- Benefits-eligible position.
- Competitive pay within the listed range.
- Medical, dental, vision, life, and disability coverage.
- Paid time off programs.
- Retirement plans with employer match.
- Educational assistance and career development support.
- Premium pay opportunities such as shift or on-call pay, depending on role.