This remote RN role focuses on telephone triage and virtual nursing advice for callers across the United States, helping patients make timely decisions about the right level of care. Calls may involve questions about medical conditions, medications, diagnostic tests, and other health concerns. The work is protocol-driven and requires strong clinical assessment, independent judgment, and clear documentation.
Key Responsibilities
- Provide telephone triage and health advice to patients and callers
- Use clinical judgment and triage protocols to determine appropriate disposition and level of care
- Document patient encounters accurately and promptly in electronic medical records
- Communicate clear, concise instructions and guidance during calls
- Respond to questions about medical conditions, medications, diagnostic tests, and related concerns
- Participate in staff meetings by telephone or video as needed
- Follow HIPAA privacy requirements and company policies and procedures
Required
- Completion of a recognized nursing program
- Active Registered Nurse license in California
- Active Registered Nurse license in the nurse’s home state
- At least 3 years of recent clinical RN experience
- Strong communication, clinical assessment, and computer skills
- Ability to work from a private, HIPAA-compliant home office with reliable high-speed internet
Preferred
- Experience in ER, urgent care, adult, pediatric, OB/GYN, orthopedic, ambulatory care, home health, or ICU settings
- Previous telephone triage experience using electronic triage software and computerized medical protocols
- Experience with Barton Schmitt/David Thompson guidelines
- Active RN licensure in additional states such as AK, PA, NY, OR, or WA
- Bilingual ability in English/Spanish or another language
Benefits & Perks
- Competitive hourly pay
- Shift differentials for overnight and weekend hours
- Reimbursement for licensure costs
- Comprehensive training and orientation
- Supportive team environment
- Recognition of employee achievements and milestones