Provides telephone-based nursing triage for internal medicine patients, using protocols, clinical judgment, and telecommunication tools to assess symptoms, guide next steps, and support safe care decisions. The role also includes follow-up on test results, patient education about medications and results, and coordination of care for acute and chronically ill patients. This position works closely with providers and multidisciplinary teams in an ambulatory setting and requires strong communication, documentation, and patient navigation skills.
Key Responsibilities
- Conduct telephone triage for patients with acute and chronic medical needs.
- Assess symptoms and determine appropriate next steps using approved protocols and clinical judgment.
- Provide patient and family education on test results, medications, and care plans.
- Coordinate follow-up on test results and ensure timely communication with providers.
- Support patients in navigating care across nursing and other health services.
- Document and communicate pertinent clinical information using electronic or paper tools.
- Collaborate with physicians, care teams, and other staff to coordinate ambulatory care.
- Participate in shared governance, peer review, and ongoing professional development.
Required
- Graduation from an accredited School of Nursing.
- Current Registered Nurse (RN) license in the applicable state.
- Basic Cardiac Life Support (BCLS) certification.
- Two years of acute care nursing experience.
Preferred
- BSN preferred.
- Acute care experience within the last 10 years preferred.
- Previous experience in telephone triage preferred.
- Experience with health insurance and managed care concepts preferred.
Benefits & Perks
- Full-time schedule with benefits eligibility.
- Hybrid/remote work arrangement.
- Monday through Friday schedule.
- Base pay range of $35.50 to $53.25 per hour.
- Paid time off programs.
- Medical, dental, vision, life, and disability benefits.
- Retirement plans with employer match.
- Educational assistance and career development support.